Do career-defining work.
ACES is a global customer experience team across the USA, UAE, and Egypt — hiring people who take pride in service done properly.
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Why Work at ACES.
Certified craft
Structured onboarding, agent certification, and coaching cycles — quality management here is ISO 9001:2015 audited, and your training is part of that system.
Global team
Colleagues across three continents on a 24/7 follow-the-sun model — multilingual operations in Egypt, a MENA hub in the UAE, and client success in the USA.
Measured growth
KPI-managed work means your impact is visible — quality scores, resolution rates, and coaching feedback are reviewed weekly, not annually.
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Where We Hire.
Three delivery regions, one operating standard.
USA
Headquarters · Strategy & Client Success
Mon–Fri · 9:00–18:00 EST
UAE
MENA Delivery Hub
Sun–Thu · 9:00–18:00 GST
Egypt
Multilingual Operations
24/7 · Follow-the-sun
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Open Roles.
Current openings across our teams — open a role for details and how to apply.
Business Development Representative (BDR)
Drive business growth by identifying and engaging new prospects. You'll research target accounts, run outbound outreach across phone and email, and book qualified meetings for the sales team.
View roleHR Personnel
Support the people side of a fast-moving contact center. You'll handle recruitment, onboarding, attendance and payroll coordination, and day-to-day employee relations.
View roleTeleSales / Telemarketing Agent
Represent our clients on outbound campaigns — introducing products and services, qualifying interest, and converting conversations into results. High energy, clear communication, and resilience are the job.
View roleCustomer Service Representative (CSR)
Be the voice customers rely on. You'll handle calls, resolve inquiries, and deliver a professional, empathetic experience on every interaction.
View roleIT Support Desk
Keep operations running. You'll support agents and infrastructure — workstations, headsets, telephony systems, and network connectivity — resolving issues fast so campaigns never stall.
View role/04
Life at ACES.
Open roles and a look inside our floors are shared on our careers TikTok and on LinkedIn.
How to apply
Send your CV with the role and region you're applying for in the subject line. We review every application.
Careers@acescontactcenter.com